Secondary call center and data facilities are deployed to improve data and telephony system uptimes
Houston, TX - June 23, 2009 - If you have been a REALTOR® for a year or two, you have already heard of AccuShow. If you haven't, it's one of those few vendors on every National Association of REALTORS® tradeshow or expo floor whose product or service can immediately and measurably affect the amount of time investment (per client) exerted by any agent in the life of his or her relationship with the client, whether the client is a buyer or a seller - regardless of that agent's style, general objectives, and logistical preferences. Naturally, with this claim comes great responsibility - one of being accountable. In the light of the real estate showing equation, this means, simply put, providing a service that will never be down, ever.
The way that other industry players ensure maximum system uptimes is to fragment their platofm/system installations across market regions (hence the 'ww2' or 'ww3' instead of the traditional 'www' in front of the dot on most of their login pages). Both Centralized Showing Service and eShowings, for instance, maintain multiple installations of essentially the same system running to service REALTORS® in different parts of the country. Unfortunately, this configuration does not necessarily improve data redundancy [reliability]: if a scheduling service set up in this fashion experiences a brief data failure in one location, then neither the system database nor the call center operators in any of the other locations can function effectively because they are "configured" to service another region and simply don't have the resources to support the failed location. The end result is this, more or less: more call centers or data centers do not necessarily mean higher uptime. In fact, in the case of AccuShow's competition, this actually means less uptime - because running, maintaining, supporting and troubleshooting (when needed) two or three installations of similar but non-identical systems is daunting and much more expensive than maintaining just one system that has multiple identical backup facilities.
That way, when one system or facility fails, instead of simply forwarding calls from Location A to Location B when location A's system is down and telling callers that everyone's doing their best to fix the glitch (which is what everyone else does), AccuShow can simply switch the entire system to run on another set of equal and identical servers located elsewhere - something that works like a charm with or without taking calls from another physical facility.
What makes this "set up" possible for AccuShow is the fact that it is the only solution that was never retrofitted from older platforms such as ColdFusion, which is the backbone of all other industry players today, including the newly "made" ShowingTime, which is about to deploy its first beta-test call center facility some time later this month. The disadvantage of ColdFusion-based systems is the inability to expand resources and to handle large capacity operations without system freezes and downtime. AccuShow's Microsoft-driven .NET [pronounced simply "dot-net"] technology versus all other scheduling platforms today is like growing your kids' Leggo castle into a bedroom-size city versus running out of parts using a budget construction set - just to learn that the toy store no longer carries the extra parts. What do you do? You return the replica back to the store and buy a few boxes of Leggo. It works the same way for showing service clients: some will sign up for AccuShow right away, while others take their time to learn "the hard way." (By the way, check out the Testimonials section on AccuShow.com to learn more about people who have gone this route.) This is one of many reasons why AccuShow's newest state-of-the-art backup facilities represent a better "insurance policy" to virtually guarantee that your listings never miss a showing - whether it be scheduled online or by phone. Combine this with AccuShow's 5-year impeccable track record, and you will know why it is the best "show" in the business.
About AccuShow
Named 'Solution of the Year' in 2007 by the Real Estate Executive Magazine, AccuShow® (also known as PropertyShowings.com) is the first nationwide, fully integrated and customizable RETS-compliant Scheduling and Feedback System in the United States.
AccuShow has pioneered every critical aspect of the modern real estate showing routine, including instant online signup, RETS-based MLS integration, phone number and greeting customization, website and email branding, recording of all calls, call scripting for all showing scenarios, instant feedback form and question customization, Starfield™ security, flexible public pricing, and more. Some of these features are now taken for granted by today's practitioners, but most still remain AccuShow's 'signature' features. AccuShow and its partners are committed to delivering valuable real estate showing services to real estate agents, brokers, and REALTOR® associations from the Atlantic to the Pacific.
For more information please visit http://www.accushow.com/Services.htm
Contact: Elen Vladin
P: 1(888)474-6996 Ext.8027
E: pr@accushow.com